Appraisal satisfaction of the customers
1. Business and personal information:
2. Which is your role inside the society?
Quality Management Staff
Commercial Management Staff
3. From how much time you are customers Tornoplur Emme?
Less than 6 months.
From 6 months to 1 year.
From 1 to 3 years.
For more than 3 years.
4. In which way you prefer to enter in contact with Tornoplur-Emme?
Encounter with staff of Tornoplur Emme
We prefer to be to contacted to you
Other to specify:
For each one of the questions indicated of continuation, you have the possibility to give one appraisal, give 1 to 4 that corresponds to:
1 = insufficient2 = sufficient3 = good4 = optimal
PHASE OF OFFER
A. Relatively to the initial contact how do you appreciate the availability o Tornoplur-Emme:
B. Relatively to the phase of offer, how do you judge the coincidence between the time you demanded for the presentation of the sampling and the result presented by Tornoplur Emme:
C. Relatively to the clarity and thoroughness of documents shipped with the sampling:
QUALITY OF THE SUPPLIES
D. How do evaluate the dimensional requests:
E. How do you evaluate the quality of the materials and treatments:
F. How do you evaluate the ways and the times of answer to observations on the quality of product:
G.How do you estimate the respect of the times of delivery, based on your programming:
H. The coincidence between the amounts from you demanded and the amounts sent from the Tornoplur Emme:
Considering in its complex the relationship with Tornoplur Emme, is judged as:
L. Which are to vs. warning our areas of improvement?
Thank you for the time that you have dedicated to us.